Categories
Design

Learning through making

Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.

Categories
Design Research

Don’t ask why

Getting to the why without asking why in user testing or design research is harder than it sounds. If you’ve ever struggled to find the right words to get participants to open up, try these words instead.

Categories
Design

User testing IA for stakeholder buy-in

I recently finished a project where I conducted user testing to validate the effectiveness of a navigation menu. The project was a collaboration with the client’s project team who were responsible for the prototype and the recruitment. Everyone was confident going in to the user testing on the IA scheme but were open to changes. This may […]