Categories
Design

Learning through making

Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.

Categories
Service design The Work Experience

The importance of making it simple for staff

Tesco, a UK supermarket chain has 3 rules for innovation: The first is that innovation must in some way be better for customers; second is that it should ultimately prove cheaper for Tesco; and, finally, the innovation must make things simpler for staff. Innovators within Tesco are made accountable for simplicity — and this does […]

Categories
Design

Usability in mainstream news

Usability war stories hit the news twice yesterday. The first report detailed a software project gone bad in NSW hospital emergency departments. Its worth reading for its examples of non-existent¬†user research practices, and the clear failing to gather the requirements and define the business rules specific to the audience and environment the software was designed […]