Categories
Design

“You can’t have USER experience without involving users”

I love this so much Its been liked, bookmarked and saved here. Thank you Kayla. You can’t have USER experience without involving users. Imagine if other roles were treated like UX: “What is the data telling us?” Data analysis – “umm, well… we don’t have any data so I’m not sure” “But isn’t that your […]

Categories
The Work Experience

A quick note on shared understanding

This rang so true that I liked, booked and saved Amy’s tweet here for the next time I need the reminder. Sometimes its frameworks, sometimes its approaches, other times its industry and technical jargon. Heck even whole strategies can be interpreted differently. Always worth taking that moment to calibrate where everyone is at.

Categories
The internet the world

Exhaustion and hyper vigilance

This quote is from a conversation between Ezra Klein and Krista Tippett about politics, polarisation and the media. Something about it reminded me of what it can also feel like in dysfunctional organisations.

Categories
Strategy

“It’s much better to be a learn-it-all than a know-it-all” Steve Vamos

“I think design thinking and agile which are big trends in business today are a reflection of the fact that if you are building anything without customer feedback today you are deluded” “Mistakes are learning. You cannot innovate, create and progress without mistakes” HT to my friend Pauline Lucas for sharing this with me.

Categories
The Work Experience

Signs of a well functioning and high performing team

Susanne Husebo knows where it’s at.

Categories
Service design

“The thing I have noticed is that when the anecdotes and the data disagree, the anecdotes are usually right”

I was struck in this article, at how much importance is placed on direct customer feedback, particularly for a data driven company.