There’s a real way in which the business models, the technological underpinnings of how we get our … political information, have oriented towards outrage and urgency. And so I think that there’s a deep way in which we are manipulated into … feeling a constant state of emergency. And it would be one thing if that was a productive emotion, but what I think it leads to is a constant state of either exhaustion or hypervigilance, both of which can be bad in their own ways. — Ezra Klein
This quote is from a conversation between Ezra Klein and Krista Tippett about politics, polarisation and the media. Something about it though, also reminded me of what it feels like in dysfunctional organisations.
“I think design thinking and agile which are big trends in business today are a reflection of the fact that if you are building anything without customer feedback today you are deluded”
“Mistakes are learning. You cannot innovate, create and progress without mistakes”
HT to my friend Pauline Lucas for sharing this with me.
Agile or not, lots to reflect on and love in this thread on agile teams (threadreaderapp) by Susanne Husebo. It start likes this:
- They start their daily standups on time.
- They tend to laugh a lot and have fun.
- Everybody in the team gets to express themselves.
- They correct and edit each other when they go off track.
- They try out new things with appetite. But they are quite willing to admit those things didn’t succeed.
- They often don’t care very much if it looks like they’re working hard.
and gets better and better. See the original tweet here.
Bezos said it was important for him to stay directly connected with customers because it was easy to fall into the trap of relying too heavily on data and metrics. “I’m actually a big fan of anecdotes in business,” he said.
“We have tons of metrics, we have weekly business reviews, metric decks, we know so many things about the customers — whether we’re delivering on time, whether the packages have too much air in them — we have so many metrics that we monitor. And the thing I have noticed is that when the anecdotes and the data disagree, the anecdotes are usually right.
“There’s something wrong with the way you’re measuring it. When you’re shipping billions of packages a year, for sure you need good data and metrics, but then you need to check that data with your intuition and your instincts.”
Not to downplay the many criticisms of Jeff Bezos, particularly working conditions there is no doubting the impact of the company’s customer obsession. I was struck at how much importance is placed on direct customer feedback, particularly for a data driven company.