I love this so much Its been liked, bookmarked and saved here. Thank you Kayla. You canâ€™t have USER experience without involving users. Imagine if other roles were treated like UX: â€œWhat is the data telling us?â€ Data analysis – â€œumm, well… we donâ€™t have any data so Iâ€™m not sureâ€ â€œBut isnâ€™t that your […]
This rang so true that I liked, booked and saved Amy’s tweet here for the next time I need the reminder. Sometimes its frameworks, sometimes its approaches, other times its industry and technical jargon. Heck even whole strategies can be interpreted differently. Always worth taking that moment to calibrate where everyone is at.
This quote is from a conversation between Ezra Klein and Krista Tippett about politics, polarisation and the media. Something about it reminded me of what it can also feel like in dysfunctional organisations.
“I think design thinking and agile which are big trends in business today are a reflection of the fact that if you are building anything without customer feedback today you are deluded” “Mistakes are learning. You cannot innovate, create and progress without mistakes” HT to my friend Pauline Lucas for sharing this with me.
Susanne Husebo knows where it’s at.
I was struck in this article, at how much importance is placed on direct customer feedback, particularly for a data driven company.