Events The internet the world

Cory Doctorow at Vivid Ideas

There are links here for you to go listen to Cory Doctorow’s talk at Vivid 2012 yourself, and also some other academic links on the wider history of cultural copyright issues.

Service design The Work Experience

The importance of making it simple for staff

Tesco, a UK supermarket chain has 3 rules for innovation: The first is that innovation must in some way be better for customers; second is that it should ultimately prove cheaper for Tesco; and, finally, the innovation must make things simpler for staff. Innovators within Tesco are made accountable for simplicity — and this does […]