Categories
Research Service design

The Dos and Don’ts of Diary Studies

Got some time and some budget to dig deep? Here are some lessons learned on diary studies.

Categories
Design

Information graphic scan

At work we  are  currently making some fact sheets for a project to be distributed to both staff and customers so I am doing a scan for interesting  info graphics at the moment. Was thinking of an illustrated brochure before I thought … seriously, who reads stuff anyways? The research showed that these customers didn’t read, didn’t read […]

Categories
Events Service design

Service Design Drinks 5: Touch-point workshops and what role does the service designer play in implementation?

The talks couldn’t have been more different at this weeks service design drinks. Stephen Cox, Customer Experience Manager at Westpac opened the night with a presentation on touch-point workshops. Janna DeVylder from Meld Studios invited the audience to ponder whether the service designer has a role to play in the execution of projects. The first […]