Got some time and some budget to dig deep? Here are some lessons learned on diary studies.
At work we Â areÂ Â currently making some fact sheets for a project to be distributed to both staff and customers so I amÂ doing a scan for interesting Â info graphics at the moment. Was thinking of an illustrated brochure before I thought â€¦Â seriously, who reads stuff anyways? The research showed that these customers didn’t read, didn’t read […]
The talks couldn’t have been more different at this weeks service design drinks. Stephen Cox, Customer Experience Manager at Westpac opened the night with a presentation on touch-point workshops. Janna DeVylder from Meld Studios invited the audience to ponder whether the service designer has a role to play in the execution of projects. The first […]