Categories
Service design The Work Experience

22 typical change management mistakes

I love this list of 22 typical change management mistakes to avoid. There are several in this list which I think can be addressed with a human centred design approach such as: Mistake #13 – Not involving the employees Leaders must actively involve the people most affected by the change in its implementation. This will help ensure […]

Categories
Service design The Work Experience

The importance of making it simple for staff

Tesco, a UK supermarket chain has 3 rules for innovation: The first is that innovation must in some way be better for customers; second is that it should ultimately prove cheaper for Tesco; and, finally, the innovation must make things simpler for staff. Innovators within Tesco are made accountable for simplicity — and this does […]

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Events

Sebastian Chan on Museums for the Next Generation Part 3: Gaining staff acceptance of new initiatives

Over the course of this year I have worked on several service design projects for staff, so staff engagement has become a particular area of interest for me. My previous 2 posts have been on the talk I saw Sebastian Chan present at Australian Infront’s Insight series. Sebastian Chan has been the web manager at […]