Categories
Design

Learning through making

Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.

Categories
Events Service design

Design Thinking Drinks with Chris Vanstone: Creating social start-ups

Design Thinking Drinks is an event organised by Deborah Kneeshaw and sponsored by Thoughtworks. It’s on every couple of months and last week’s event attracted a big and curious crowd for Chris Vanstone design co-lead of The Australian Centre for Social Innovation (TACSI) and one of the founders of agency In With For. The speaker: […]

Categories
Design

User testing IA for stakeholder buy-in

I recently finished a project where I conducted user testing to validate the effectiveness of a navigation menu. The project was a collaboration with the client’s project team who were responsible for the prototype and the recruitment. Everyone was confident going in to the user testing on the IA scheme but were open to changes. This may […]

Categories
Research Service design

The Dos and Don’ts of Diary Studies

Got some time and some budget to dig deep? Here are some lessons learned on diary studies.

Categories
Events Service design

Service Design Drinks 9: Lauren Tan on social design in the UK 22 March 2011

Earlier this week Lauren Tan presented at Service Design Drinks on her university research paper. In it she looked at 2007 DOTT (Design of the Times, internet archive link, may not be complete site) design projects in the public and social space. “This PhD programme aims to identify and understand how design methodology is used […]

Categories
Design

Co-design with stakeholders and customers. Together. You say what?

Matt Hogdson, awsome conference speaker, and writer of things IA and UX, and agile posted a blog about UCD. Intrigued I asked a question in the comments, and got a whole blog post as a response on getting stakeholders and users together in a workshop for co-design magic! Wow! It’s a good read to boot. If […]