That my team — a design team — does research, has at times confused colleagues unfamiliar with design methods …
A list of resources I frequent for strategy, collaboration, research and design practice. Updated every now and again.
Are you recording enough after customer research encounters? Noting behaviours, attitudes, and context during research encounters uncovers rich findings and helps to tell compelling customer stories. Just recounting what was said misses important data. Sometimes designers and researchers return from field trips with written notes of what was said as the only record of their encounters. […]
There are some great UX/UCD resources online — my favourites to date have been Service Design Tools and more recently UX Mastery. But today I was knocked out by the phenomenal effort to define and encapsulate design research activities in a cohesive project framework. It was all revealed by a rather innocuous tweet that did […]
Getting to the why without asking why in user testing or design research is harder than it sounds. If you’ve ever struggled to find the right words to get participants to open up, try these words instead.
Debriefing as soon as possible after your research encounter is vital. Push yourself beyond first impressions with these 10 questions.