A list of resources I frequent for strategy, collaboration, research and design practice. Updated every now and again.
Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.
There are all kinds of customer or user journeys. Estimating how long and what is needed to define one depends on what you are trying to do and in what time. Here are some guidelines to the different ways of creating journeys and the trade-offs of each approach.
A provocation from HBR… One reason why brainstorming meetings are a waste of time: social loafing http://t.co/Y3509np4IU pic.twitter.com/FLfdkOHRA3 — Harvard Biz Review (@HarvardBiz) March 27, 2015 but I agree with this user…it all depends on how you design your group session @HarvardBiz Not a waste of time if you use a brainstorming framework & formal […]
The Australia Institute celebrates Go Home on Time Day today November 19. This is certainly something that my partner would hope that I take part in. Their report has found that: “The average full-time worker is doing six hours of unpaid overtime each week worth an estimated $9471 a year…” Ouch. For more information, or […]
There are some great UX/UCD resources online — my favourites to date have been Service Design Tools and more recently UX Mastery. But today I was knocked out by the phenomenal effort to define and encapsulate design research activities in a cohesive project framework. It was all revealed by a rather innocuous tweet that did […]