Categories
Design Research Strategy

Resource list

A list of resources I frequent for strategy, collaboration, research and design practice. Updated every now and again.

Categories
Design

Learning through making

Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.

Categories
Service design

How long does a customer journey map take to make?

There are all kinds of customer or user journeys. Estimating how long and what is needed to define one depends on what you are trying to do and in what time. Here are some guidelines to the different ways of creating journeys and the trade-offs of each approach.

Categories
The Work Experience

Does brainstorning encourage laziness?

A provocation from HBR… One reason why brainstorming meetings are a waste of time: social loafing http://t.co/Y3509np4IU pic.twitter.com/FLfdkOHRA3 — Harvard Biz Review (@HarvardBiz) March 27, 2015 but I agree with this user…it all depends on how you design your group session @HarvardBiz Not a waste of time if you use a brainstorming framework & formal […]

Categories
The Work Experience

Go Home!

The Australia Institute celebrates Go Home on Time Day today November 19. This is certainly something that my partner would hope that I take part in. Their report has found that: “The average full-time worker is doing six hours of unpaid overtime each week worth an estimated $9471 a year…” Ouch. For more information, or […]

Categories
Design Research

An entire design approach laid out

There are some  great UX/UCD resources online — my favourites to date have been Service Design Tools and more recently UX Mastery. But today I was knocked out by the phenomenal effort to define and encapsulate design research activities in a cohesive project framework. It was all revealed by a rather innocuous tweet that did […]