Categories Research Service design The Dos and Don’ts of Diary Studies Post author By Erietta Sapounakis Post date July 10, 2011 17 Comments on The Dos and Don’ts of Diary Studies Got some time and some budget to dig deep? Here are some lessons learned on diary studies. Tags customer centred design, customer research, design research, diary studies, ethnography, human centred design, journey maps, service design, user research