Tag: customer centred design

Research Service design

The Dos and Don’ts of Diary Studies

Post author By Erietta Sapounakis
Post date July 10, 2011
17 Comments on The Dos and Don’ts of Diary Studies

Got some time and some budget to dig deep? Here are some lessons learned on diary studies.

Tags customer centred design, customer research, design research, diary studies, ethnography, human centred design, journey maps, service design, user research