Service design The Work Experience

22 typical change management mistakes

I love this list of 22 typical change management mistakes to avoid. There are several in this list which I think can be addressed with a human centred design approach such as: Mistake #13 – Not involving the employees Leaders must actively involve the people most affected by the change in its implementation. This will help ensure […]

Events Service design

User centric change management

I had the privilege to work on a succession of projects relating to the staff experience at my time at Different. My colleague Christian LaFrance presented some of the learnings from these projects and a few others undertaken by the team at the recent Service Design Network Global Conference in Paris (28-30 October, 2012) and […]