Erietta Sapounakis

Product Development + UX | CX + Service Design

Thoughts on design, product, collaboration
+ reports from industry meet-ups

  • 10 questions to debrief after a contextual inquiry

    Debriefing as soon as possible after your research encounter is vital. Push yourself beyond first impressions with these 10 questions.

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  • Recording field research

    What are your tools when your conducting research? Do you just take notes? Do you sketch? These are my tools for recording field research.

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  • User centric change management

    I had the privilege to work on a succession of projects relating to the staff experience at my time at Different. My colleague Christian LaFrance presented some of the learnings from these projects and a few others undertaken by the team at the recent Service Design Network Global Conference in Paris (28-30 October, 2012) and…

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  • Social Media Club: The new age of blog monetisation

    Advertising, sponsorship and affiliate marketing were trumped on the night by reps skilled and able to package bloggers and sell influence.

  • Design Thinking Drinks with Chris Vanstone: Creating social start-ups

    Design Thinking Drinks is an event organised by Deborah Kneeshaw and sponsored by Thoughtworks. It’s on every couple of months and last week’s event attracted a big and curious crowd for Chris Vanstone design co-lead of The Australian Centre for Social Innovation (TACSI) and one of the founders of agency In With For. The speaker:…

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  • U.Lab explores the crowd as design partner at Groundbreaker

    The Groundbreaker series has been instigated by U.Lab out of the UTS design school. Each week will cover a topic related to collaboration, innovation and design practice. This week’s was crowd sourcing: Is the crowd a feasible design partner?

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  • Cory Doctorow at Vivid Ideas

    There are links here for you to go listen to Cory Doctorow’s talk at Vivid 2012 yourself, and also some other academic links on the wider history of cultural copyright issues.

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  • WebDU 2012

    There is no point in me sharing the 16 pages of notes I took over he 2 days—that would be a pretty tedious conference review. So, what I thought I would do is share the reasons you might want to follow up on the session slide deck and speaker profile. So here goes …