Erietta Sapounakis

Product Development + UX | CX + Service Design

Thoughts on design, product, collaboration
+ reports from industry meet-ups

  • 22 typical change management mistakes

    I love this list of 22 typical change management mistakes to avoid. There are several in this list which I think can be addressed with a human centred design approach such as: Mistake #13 Not involving the employees Leaders must actively involve the people most affected by the change in its implementation. This will help ensure employees…

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  • Why brainstorming doesn’t work

    So did that last brainstorming session you were in that was meant to generate a hundred ideas deliver? If not, here’s why: The reasons brainstorming fails are instructive for other forms of group work, too. People in groups tend to sit back and let others do the work; they instinctively mimic others opinions and lose…

  • Facebook chat bubble – drag where to close?

    I found out that I wasn’t the only one to find the Facebook Chat Head/Bubble super confusing. But I think just changing one work on the tablet interface might solve the problem.

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  • The evolution of CX

    Bruce Temkin spoke at the inaugural CXPA Australian meeting about the evolution of CX Management and made a rally cry for the profession to co-develop a core set of repeatable processes and procedures.

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  • Requirements versus specifications

    Recommended reading is this recent post from UX provocateur Nathanael Boehm

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  • Don’t ask why

    Getting to the why without asking why in user testing or design research is harder than it sounds. If you’ve ever struggled to find the right words to get participants to open up, try these words instead.

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  • Sir Tim Berners-Lee: Then, now, tomorrow. What’s next for the World Wide Web?

    The event, held at the Sydney Town Hall 5 Feb 2013, was part of the City Talks series presented by the City of Sydney and UTS spotlight. The hashtag was the ever parochial #tbldownunder. The official ones were #sydcitytalk and #UTSengage What people said There were several introductions including Clover Moore’s rundown of the City’s…

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  • Mobile Monday Pecha Kucha style

    I never post such raw notes on this blog, but I thought, better raw than never tonight. I haven’t been to Mobile Monday in years, but spurred on by @roneo I went along. Meet up flavour Cheery friendly crowd ready to network and chat. Markedly more guys than gals. Devs, designers, developers… was there an…