Product Development + UX | CX + Service Design
Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.
Should you be defining a minimum viable product, or a minimum viable experience?
At the Sydney Agile Business Analysts & Product Owners meetup Erwin van der Koogh set about educating and dispelling some myths about the emerging and illusive term — the Minimum Viable Product, or MVP. So what isn’t an MVP? It is a product, whether built or prototyped or simulated that is designed to get a market signal to […]
Last Monday saw a great crowd of almost 30 people turn up at Brain Mates to hear Justin Sinclair of Neo speak about a health case study at the JTBD Sydney Meetup. Justin shared how Jobs-to-be-Done research was applied to investigate customer needs and behaviour when choosing a health provider. His client had hit a […]
Iâ€™ve not yet been responsible for a roadmap but I have certainly fed information into them, so I was very keen to check out yesterdayâ€™s meetup and hear from a panel who disagreed and agreed on the merit and use or uselessness of product roadmaps. The panellists were Michael Pearson, Director Product & e-commerce at […]
There are all kinds of customer or user journeys. Estimating how long and what is needed to define one depends on what you are trying to do and in what time. Here are some guidelines to the different ways of creating journeys and the trade-offs of each approach.
Monday 23rd March was the fourth installment of the Sydney chapter of the Jobs to be Done meetup, and the first co-organised by me. That’s right, after so many years of attending meetups I’ve finally stepped up to help Christian keep the ball rolling. As always we were wonderfully and generously hosted by Brainmates who […]
Are you recording enough after customer research encounters? Noting behaviours, attitudes, and context during research encounters uncovers rich findings and helps to tell compelling customer stories. Just recounting what was said misses important data. Sometimes designers and researchers return from field trips with written notes of what was said as the only record of their encounters. […]