Erietta Sapounakis
Product Development + UX | CX + Service Design
Notes on design, product, collaboration
and reports from industry meet-ups
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Conducting qualitative research during COVID-19
Everything has changed post-COVID-19 – How can fieldwork continue now that researchers cannot simply go to participants homes? Dr Deborah Lupton asked this question to her Twitter and academic community and created a resource – Doing fieldwork in a pandemic full of alternative methods. She shared this in a fully subscribed webinar hosted by QRS…
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Is good content service design? And how do you deliver it?
Mel Flanagan from Nook studios at IXDA Sydney sharing studies and approach for the design of services starting with content
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Content strategy meets design system
Mature product and service design teams are merging design systems with content strategy. Two speakers, Tony Starr Atlassian, Steven Berends DTA, outline how.
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Ethnography Makes Products
That my team, a design team, does research, has at times confused colleagues unfamiliar with design methods …
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“The thing I have noticed is that when the anecdotes and the data disagree, the anecdotes are usually right”
I was struck in this article, at how much importance is placed on direct customer feedback, particularly for a data driven company.
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The Heretics Guide to Management book review
Skip the hype cycle, recognise your biases and default position as well as other’s biases and default positions to look at problems in context of their changing conditions. This is the overriding message of The Heretics Guide to Management by Paul Culmsee and Kailash Awati. This book was recommended to me by a sage and savvy…
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Learning through making
Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.
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Pushing beyond the MVP
Should you be defining a minimum viable product, or a minimum viable experience?