Product Development + UX | CX + Service Design
“If you don’t involve your community the use and adoption will be limited” ~ Jonathan Stening Who spoke Hamish O’Neill – Design Lead, Brand & Design System @ANZ Hamish O’Neill has over 17 years experience in digital design across retail, telecommunications, and finance. Hamish is a strategic design thinker and leader. He loves to systemise […]
At the May 2020 Design Ops meetup, David Malouf shared his expertise on measuring and monitoring design team culture. Sage advice for any team and manager.
Everything has changed post-COVID-19 – How can fieldwork continue now that researchers cannot simply go to participants homes? Dr Deborah Lupton asked this question to her Twitter and academic community and created a resource â€“ Doing fieldwork in a pandemic full of alternative methods. She shared this in a fully subscribed webinar hosted by QRS international.
Mel Flanagan from Nook studios at IXDA Sydney sharing studies and approach for the design of services starting with content
Mature product and service design teams are merging design systems with content strategy. Two speakers, Tony Starr Atlassian, Steven Berends DTA, outline how.
That my team, a design team, does research, has at times confused colleagues unfamiliar with design methods …
I was struck in this article, at how much importance is placed on direct customer feedback, particularly for a data driven company.
Skip the hype cycle, recognise your biases and default position as well as other’s biases and default positions to look at problems in context of their changing conditions. This is the overriding message of The Heretics Guide to Management by Paul Culmsee and Kailash Awati. This book was recommended to me by a sage and savvy […]