Erietta Sapounakis
Product Development + UX | CX + Service Design
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CX + Service Design
Frameworks
Product Development + UX
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Strategic Visions
THE ICONIC app vision
Resolving THE ICONIC’s UX Pain Points
THE ICONIC cross-squad process for redesign and design system
THE ICONIC Delivery Framework
Uniting Home Care pilot study
Uniting Employee Experience Vision
Telstra Innovation Framework
Telstra Smart Modem 2.0
Telstra Digital Transformation
St George cross-channel lead management
Westpac’s mortgage customer experience
