via fastcoexist.com Citrix surveyed 1,900 “senior IT decision-makers” in 19 countries, asking about future trends in workspaces and telecommuting. Among the highlights: The IT executives surveyed believe that by 2020 there will be seven desks for every 10 office workers, reflecting the growing number of telecommuters. There are many advantages to a more flexible work […]
Category: The Work Experience
Great service is delivered by happy employees. Great work is produced by motivated, empowered, and engaged people. So how do we create better work environments? Better processes? Better management? Better leadership? Better people? Can these be designed? This is a collection of articles on emerging practices and stories on redesigning the work experience.
Cornell University researchers conducted a study that involved tinkering with the thermostat of an insurance office. When temperatures were low (68 degrees, to be precise), employees committed 44% more errors and were less than half as productive as when temperatures were warm (a cozy 77 degrees). Cold employees weren’t just uncomfortable, they were distracted. The […]
via youtube.com About 10% of new recruits to call centres take Zappos up on the incentive to leave after completing the intensive induction program.
In 2007, the luxury automaker set up an experimental assembly line with older employees to see whether they could keep pace. The production line in Dingolfing, 80km northeast of BMW’s Munich base, features hoists to spare ageing backs, adjustable-height work benches, and wooden floors instead of rubber to help hips swivel during repetitive tasks. The […]
Gienda Kwek of smh.com.au reports that workplace loyalty is diminishing due to less commitment on the part of employers to their employees with increased use of contractors and casuals. Dr Rafferty of the University of Sydney’s Workplace Research Centre notes that the risk of employment security once shared between workers and employers is now being […]