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The Work Experience

The Future Of Working From Home

via fastcoexist.com Citrix surveyed 1,900 “senior IT decision-makers” in 19 countries, asking about future trends in workspaces and telecommuting. Among the highlights: The IT executives surveyed believe that by 2020 there will be seven desks for every 10 office workers, reflecting the growing number of telecommuters. There are many advantages to a more flexible work […]

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The Work Experience

Want More Productive Workers? Adjust Your Thermostat via Fast Company

Cornell University researchers conducted a study that involved tinkering with the thermostat of an insurance office. When temperatures were low (68 degrees, to be precise), employees committed 44% more errors and were less than half as productive as when temperatures were warm (a cozy 77 degrees). Cold employees weren’t just uncomfortable, they were distracted. The […]

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Service design The Work Experience

Why Zappos Pays New Employees to Quit

via youtube.com About 10% of new recruits to call centres take Zappos up on the incentive to leave after completing the intensive induction program.

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The Work Experience

Zappos goodness – customer service is an investment not an expense

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The Work Experience

Accommodating the ageing workforce for productivity gains and knowledge transfer

In 2007, the luxury automaker set up an experimental assembly line with older employees to see whether they could keep pace. The production line in Dingolfing, 80km northeast of BMW’s Munich base, features hoists to spare ageing backs, adjustable-height work benches, and wooden floors instead of rubber to help hips swivel during repetitive tasks. The […]

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The Work Experience

Falling loyalty of employers to their staff is making more people switch jobs

Gienda Kwek of smh.com.au reports that workplace loyalty is diminishing due to less commitment on the part of employers to their employees with increased use of contractors and casuals. Dr Rafferty of the University of Sydney’s Workplace Research Centre notes that the risk of employment security once shared between workers and employers is now being […]