via asone.org I’ve just stumbled upon this framework for management from a summer reading list on SMH. This page has a cute little tool for you to identify what type of team you are in. Nice teaser on the book, now on the reading list.
Sydney Finkelstein, the Steven Roth Professor of Management at the Tuck School of Business at Dartmouth College, published â€œWhy Smart Executives Failâ€ 8 years ago. In it, he shared some of his research on what over 50 former high-flying companies â€“ like Enron, Tyco, WorldCom, Rubbermaid, and Schwinn â€“ did to become complete failures. Â It […]
From cubicle to newsroom to hot desks. The complete article talks about customer service trends and spaces, but the snippet below pertains to the workplace environment specifically. Every company now is a retail company Another interesting trend is the rise of new workplace designs that are meant to accommodate an increasingly mobile, matrixed, virtual workforce.Â Â […]
via parc.com Bob Sutton’s Good Boss Bad Boss is a must read for any manager. If you don’t have time to read the book, at least watch this video. Other great audio or video sources of Sutton speaking on this book are http://www.abc.net.au/radionational/programs/backgroundbriefing/the-business-of-being-a-boss/2962696
Monetary incentives are the petri dish where motivation grows in work environments, particularly in sales. Whether the culture that forms is a healthy one or not depends on context. Customers’ expectations of service providers are changing. People expect service not just sales. So how do you design an incentive scheme that supports customer service and […]