I’ve followed some interesting and conflicting media recently. Tony Costa writing for Forrester evangelises location technologies improving customer experience citing four recent and compelling examples. On Australian TV last night 4 Corners followed the life and online privacy of a typical Australian family to demonstrate the reach of where our data goes. Once the breadth […]
If you’re interested in co-design you should look check out the “Designing With” event series which is being held as part of the Sydney Design Festival running 3-18th August 2013. The first event will be an introduction to Social Design which promises case studies where design methods and co-design have been applied to such contexts […]
I love this list of 22 typical change management mistakes to avoid. There are several in this list which I think can be addressed with a human centred design approach such as: Mistake #13 â€“ Not involving the employees Leaders must activelyÂ involve the peopleÂ most affected by the change in its implementation. This will help ensure […]
OK so this might start sounding like an advertorial real quick. I organised a 28 Degrees Master Card to use as my travel money card after reading Choice Magazine’s 2012 awards. Seems like they want to retain that customer mantle. My last email from them included a message that they will illuminate the consequences of […]
Bruce Temkin spoke at the inaugural CXPA Australian meeting about the evolution of CX Management and made a rally cry for the profession to co-develop a core set of repeatable processes and procedures.
Debriefing as soon as possible after your research encounter is vital. Push yourself beyond first impressions with these 10 questions.