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The Work Experience

The Heretics Guide to Management book review

Skip the hype cycle, recognise your biases and default position as well as other’s biases and default positions to look at problems in context of their changing conditions. This is the overriding message of The Heretics Guide to Management├é┬áby Paul Culmsee and Kailash Awati. This book was recommended to me by a sage and savvy […]

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Design Research Strategy

Resource list

A list of resources I frequent for strategy, collaboration, research and design practice. Updated every now and again.

Categories
The Work Experience

“40% of your effectiveness of leadership is driven by the ability to listen.”

“… The ability to listen to new ideas, the ability to listen to new voices, gives you the ability to adapt … it’s the number one quality besides competence.” — Nilofer Merchant on the Boss Level podcast. Highly recommend the rest of the podcast episode too for conversation on the gap between strategy and delivery […]

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Design

Learning through making

Usability testing reduces errors, minimizes IT change requests and helps ensure users understand and can use our products. It’s a mistake to think design has to be almost production-ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.

Categories
Design

“It’s an error that makes good design look far easier and more replicable than it really is.”

“UX proponents tell tall tales about how good design really takes place. Bottom-up, evidentiary design implies that the designer is ultimately unnecessary, a mere facilitator who draws out a solution from the collective… And top-down, genius design becomes indistinguishable from salesmanship. As a result, design dissolves into other, more established disciplines like business intelligence, product […]

Categories
Strategy

“Slowing down the growth”

“The faster a business grows the faster it dies also … We decided to put ourselves on a growth program … so all decisions from then on were made as if we were going to be here a hundred years from now. Slowing down the growth, saying no to a lot of opportunities and just […]