Categories
Product design

Stan app dead end for curious new customers

I’m looking forward to seeing what Stan, Presto, and of course Netflix have to offer avid Australian movie and TV watchers like myself. I’m a ripe candidate for all of these new services: I don’t subscribe to Foxtel (can’t get cable at home), I haven’t bothered to bypass geo-location blocks to access US Netflix, I […]

Categories
Strategy The Work Experience

Breakthrough strategies

Breakthrough strategies… They rarely come from the typical strategic planning effort. Nor do they typically result from the common practice of generating and evaluating strategic options. And they certainly aren’t inspired in a traditional board offsite, executive retreat, or brainstorming session. Instead, they start with individuals working on big, specific challenges who find novel ideas […]

Categories
Design

The 8 traits of good and bad error pages

A little while ago I started a tongue in cheek collection of broken web pages on Tumblr called Shit Servers Say. It’s turned into a collection of what makes a good and bad error page. The best examples treat broken web pages as an opportunity to reach out to their audience. The worst do nothing. […]

Categories
The internet the world

Half baited

Noticing a missing word in this click bait title made me laugh. Guess I was half baited. Just goes to show how formulaic this stuff all is and how quickly it’s churned out.      

Categories
Research

What is design research data?

Are you recording enough after customer research encounters? Noting behaviours, attitudes, and context during research encounters uncovers rich findings and helps to tell compelling customer stories. Just recounting what was said misses important data. Sometimes designers and researchers return from field trips with written notes of what was said as the only record of their encounters. […]