I love this list of 22 typical change management mistakes to avoid. There are several in this list which I think can be addressed with a human centred design approach such as:
Mistake #13 – Not involving the employees
Leaders must actively involve the people most affected by the change in its implementation. This will help ensure employees at all levels of the organization embrace the proposed changes.
Involving staff can mean so much more than communicating the changes ahead. It can mean involving them in identifying problems and creating and testing solutions.
I for one am a terrible multitasker. And don’t get me started on people who think that I can multi-task just because I’m a woman. Research is showing us that mutitasking is just very fast switching and not very effective.
Researchers like David E. Meyer, Director of the Brain, Cognition, and Action Laboratory at the University of Michigan, have been warning us for years that multitasking slows us down and makes us prone to errors.
Don’t feel bad about taking a break to reset and recharge. It’s been proven that breaks will actually make you more productive.
This 2011 synthesis paper (full text, PDF) by the International Labour Organization reviewed available research into the relationship between productivity and hours worked. The core conclusion: Longer hours do not make you more productive, and can in fact have the opposite effect: You’ll get less done, and what you do get done is never your best work (or has to be revisited or corrected later). The ILO paper isn’t the only one on the topic. A similar paper by the European Foundation for the Improvement of Living and Working Conditions (full text, PDF) pointed out that among the 16 of the EU nations, people who worked more flexible hours or jobs that would be normally considered part-time were overall more engaged with and productive at work and happier in their off-time than people who worked more hours.
I certainly struggle with attempts to go paperless. I am getting better. Slowly. But there is a case for paper.
One study published in the Computer User academic journal found people are 30 per cent more likely to remember information when it’s printed or written down.
Feel free to cite this the next time someone calls you a luddite. http://www.smh.com.au/small-business/insurance/blogs/work-in-progress/shredded-the-paperless-office-20130607-2ntgz.html
So did that last brainstorming session you were in that was meant to generate a hundred ideas deliver? If not, here’s why:
The reasons brainstorming fails are instructive for other forms of group work, too. People in groups tend to sit back and let others do the work; they instinctively mimic others’ opinions and lose sight of their own; and, often succumb to peer pressure. The Emory University neuroscientist Gregory Berns found that when we take a stance different from the group’s, we activate the amygdala, a small organ in the brain associated with the fear of rejection. Professor Berns calls this “the pain of independence.”
This article talks more widely about open plan offices and the private environment that many need to be productive and creative http://www.nytimes.com/2012/01/15/opinion/sunday/the-rise-of-the-new-groupthink.html?_r=2&pagewanted=all&. It’s well researched and worth a read.