Categories
The Work Experience

Top 10 traits of the perfect boss

Sylvia Pennington reports on the characteristics of the perfect boss. How does your boss stack up? Or if you’re the boss how do you stack up? The cheat sheet list is: Provides purpose Demonstrates vision Collaborates Sets clear expectations Provides a positive work environment Is even tempered and resilient Treats everyone fairly Provides recognition Are […]

Categories
The Work Experience

Shrill? Aggressive? And other names we call smart women by Clem Bastow

Clem Bastow writes a lot about women’s issues. In this piece from August 2012 she reflects on the name calling attributing to woman that perhaps is not bestowed on men displaying the same attributes. Food for thought. You might have seen Leigh Sales take Tony Abbott to task on 7:30 last week. For her troubles, she’s been called “shrill” […]

Categories
Events Service design

The evolution of CX

Bruce Temkin spoke at the inaugural CXPA Australian meeting about the evolution of CX Management and made a rally cry for the profession to co-develop a core set of repeatable processes and procedures.

Categories
Design Product design

Requirements versus specifications

Recommended reading is this recent post from UX provocateur Nathanael Boehm

Categories
Design Research

Don’t ask why

Getting to the why without asking why in user testing or design research is harder than it sounds. If you’ve ever struggled to find the right words to get participants to open up, try these words instead.