Categories
Events Service design

User centric change management

I had the privilege to work on a succession of projects relating to the staff experience at my time at Different. My colleague Christian LaFrance presented some of the learnings from these projects and a few others undertaken by the team at the recent Service Design Network Global Conference in Paris (28-30 October, 2012) and he has shared his presentation on Slideshare. Many of these projects involved a participatory design approach to achieve change that took employee needs into account and that was employee led.

User centric change management from Christian Lafrance
Categories
The Work Experience

Best Companies to Work For 2012 – Fortune Magazine

The reasons these companies have been nominated as great places to work by those that work there are:

  1. Good rewards
    • incentives, profit sharing, bonuses, above average pay for industry
  2. Strong and clear company mission
  3. Benefits
    • health insurance, health programs, childcare facilities, generous leave, workplace flexibility, other perks
  4. Physical work environment
    • food, access to services like dry cleaning, even walking tracks
  5. People
    • considered recruitment efforts, long tenure of employees
  6. Culture
    • recognition of excellence, adherance to, and evaluation based on values, fun incentives, games and events, happiness commitees, herograms, “no jerk” culture
  7. Feedback
    • Staff suggestions implemented, feedback mechanisms and forums in place
  8. Visible leadership
    • Leaders touching base with employees regularly or based on high performance of teams
  9. No layoffs
    • The US has faced tough economic times recently. Many companies on this list avoided lay-offs
  10. Career paths
    • Progression plans, internal promotion, investment in training and education
  11.  Acknowledging role of families
    • Inclusion of families in company events, acknowlegement of their contribution supporting employees

To see all the company snapshots go to: http://money.cnn.com/magazines/fortune/best-companies/2012/snapshots/1.html

Categories
The Work Experience

Letting people go: quick versus slow. Lessons from the Media Industry

When Eddie McGuire was forced to axe 100 staff from Channel Nine – barely a few months into his new role as CEO – he decided to give it to them straight.Unfortunately, his HR department had other plans.Instead of letting him sit down and talk with each unlucky worker, they made him read a scripted statement to them. He was also advised not to answer their questions. … “It was a disaster . . . the worst thing I did,” McGuire confessed to his Triple M listeners last week. “These HR people come in, they have their set plays – and they never work.”

Letting people go is an unfortunately reality of work life. But how to do it? Clean break? Slow release? This article about the Australian media industry provides some examples of sackings and reactions by audiences and colleagues. Needless to say common decency and truth is encouraged over cold HR strategies.

Read all the gory details at smh.com.au

Categories
The Work Experience

The Employee-Motivation Checklist via Fast Company

Provide meaning to motivate (purpose), provide feedback, provide opportunities, be fair … you know the score and it all sounds like common sense but many organisations miss the mark. A tidy list to refresh your management sensibilities from fastcompany.com.

Categories
The Work Experience

You cooperate because you have to; you collaborate because you want to

Collaboration is as different from cooperation as the word transformation is from change. When you and I cooperate, we work separately and make accommodations for each other. When we collaborate, we are not simply making room for each other’s creations; we are co-creating the future together.

Categories
Design The Work Experience

Innovation is about arguing, not brainstorming.

“the idea behind brainstorming is right. To innovate, we need environments that support imaginative thinking, where we can go through many crazy, tangential, and even bad ideas to come up with good ones. We need to work both collaboratively and individually. We also need a healthy amount of heated discussion, even arguing. We need places where someone can throw out a thought, have it critiqued, and not feel so judged that they become defensive and shut down. Yet this creative process is not necessarily supported by the traditional tenets of brainstorming: group collaboration, all ideas held equal, nothing judged.

So if not from brainstorming, where do good ideas come from?” via fastcodesign.com

I heartily agree. Read on for the protocols of workplace discourse and critique: http://www.fastcodesign.com/1669329/dont-brainstorm-argue