Having worked for a company behind open source software, I know how important community conduct is, on forums and other channels. In fact it was something that Geoff, as FarCry product evangelist had to (and I’m sure still does) moderate closely. This interaction between products and users is vital in fostering closer relationships between companies and customers, feature improvements and product innovation.
So it is great to see Get Satisfaction create a campaign around this. Get Satisfaction is a service that allows customers to send feedback, bugs and feature requests to companies. They have created a campaign called the Company Customer Pact. An accord, or code of conduct if you will. As interactions between companies and customers get closer through social media it will become more and more important that people are on the same page. Check it out, and get on board.