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Jobs to be Done Sydney #4 Interview workshop

Monday 23rd March was the fourth installment of the Sydney chapter of the Jobs to be Done meetup, and the first co-organised by me. That’s right, after so many years of attending meetups I’ve finally stepped up to help Christian keep the ball rolling. As always we were wonderfully and generously hosted by Brainmates who also host and sponsor Product Mavens and Product Talks Sydney. I’ll be getting along to one of those very soon.

Information graphic scan

At work we  are  currently making some fact sheets for a project to be distributed to both staff and customers so I am doing a scan for interesting  info graphics at the moment. Was thinking of an illustrated brochure before I thought … seriously, who reads stuff anyways? The research showed that these customers didn’t read, didn’t read much or only read information they had previously collected at the very point before they had to apply it. Makes sense. So brochure may be out the door, but scannable graphic may be on the table.

Service Design Drinks 5: Touch-point workshops and what role does the service designer play in implementation?

The talks couldn’t have been more different at this weeks service design drinks. Stephen Cox, Customer Experience Manager at Westpac opened the night with a presentation on touch-point workshops. Janna DeVylder from Meld Studios invited the audience to ponder whether the service designer has a role to play in the execution of projects. The first was a talk around design education, the second a discussion about design implementation.