Interesting to see Dymocks appropriate Ideo’s “Keep the Change” program for the Bank of America as a fundraising initiative. (Having said that I am only assuming they have taken inspiration from it.)
I recently read IDEO’s HCD toolkit and it reminded me of the instruction offered in Ethnography for Marketers: A Guide to Consumer Immersion, which I have written about before. If you do any type of UX research, particularly observational research, but have not had formal research training I think you will find them both worthwhile reads. This is my summary of advice from both these texts on debriefing after a contextual inquiry.
How HR can influence an innovative culture through selection and rewarding exploration over exploitation: Roger Martin talks ‘design thinking’
If you have not been, Service Design Drinks is a casual meet-up, where guest speakers present and take questions from the audience. It’s held regularly at the Trinity Bar in Surry Hills. The fourth event was held on 18 May and was attended by 30 or so user experience designers, including a team from Different.