Earlier in the year I had the good fortune of presenting to a class from the University of Technology, Sydney’s Interaction Design course. As someone who occasionally hires designers, experience in user testing and a sincere integration of users in the design process is what makes candidates stand out. Why? Because this is what reduces errors, minimizes IT and build change requests and helps ensure users can understand and use our products. It’s a mistake to think something has to be detailed and almost production ready to be tested. Test ideas, test sketches, test digital, test services. Test early, iteratively and often.
Design Thinking Drinks is an event organised by Deborah Kneeshaw and sponsored by Thoughtworks. It’s on every couple of months and last week’s event attracted a big and curious crowd for Chris Vanstone design co-lead of The Australian Centre for Social Innovation (TACSI) and one of the founders of agency In With For.
I recently finished a project where I conducted user testing to validate the effectiveness of a navigation menu. The project was a collaboration with the client’s project team who were responsible for the prototype and the recruitment. Everyone was confident going in to the user testing on the IA scheme but were open to changes. This may seem a mute point—why do testing if you are not going to change anything? Strangely I have seen people be highly selective of what they wanted to have proven in testing. Luckily this project featured no such hubris and everyone was respectful of the problems encountered by the users.
What are diary studies?
Diary studies, otherwise known as User Research Diaries or “Cultural probes” were pioneered for use in design research by William “Bill” Gaver, Professor at Goldsmiths London. Interestingly he doesn’t analyse diary content, nor does he create scenarios or personas from them instead using them as a base from which to validate other data. He does not create personas, preferring instead to revisit the raw data.
Earlier this week Lauren Tan presented at Service Design Drinks on her university research paper. In it she looked at 2007 DOTT (Design of the Times, internet archive link, may not be complete site) design projects in the public and social space.
Matt Hogdson, awsome conference speaker, and writer of things IA and UX, and agile posted a blog about UCD. Intrigued I asked a question in the comments, and got a whole blog post as a response on getting stakeholders and users together in a workshop for co-design magic! Wow!