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It’s an error that makes good design look far easier and more replicable than it really is.

“UX proponents tell tall tales about how good design really takes place. Bottom-up, evidentiary design implies that the designer is ultimately unnecessary, a mere facilitator who draws out a solution from the collective… And top-down, genius design becomes indistinguishable from salesmanship. As a result, design dissolves into other, more established disciplines like business intelligence, product marketing, and corporate evangelism. It’s an error that makes good design look far easier and more replicable than it really is. And worse, it allows people to conclude that their own expertise from data analytics to advertising to illustration is a sufficient stand-in for design.”

Stan app dead end for curious new customers

I’m looking forward to seeing what Stan, Presto, and of course Netflix have to offer avid Australian movie and TV watchers like myself. I’m a ripe candidate for all of these new services: I don’t subscribe to Foxtel (can’t get cable at home), I haven’t bothered to bypass geo-location blocks to access US Netflix, I don’t want to download illegally, I don’t have an Apple TV (love hate relationship with Apple, hate relationship with iTunes), and I’m ready to see what else there is besides Quickflix for more than a few reasons.

Dear SMH – just fix your search engine why don’t you

Working for a customer experience consultancy, as I do, I am always on the look out for stories about customer activism or advocacy — so I was very interested in this story on the SMH about the influence of a customer in the removal of soft porn content from the Telstra BigPond service.  Except it wasn’t quite the story I had read in the Saturday paper, which I have quaintly photographed and included for you below.

Twitter hashtag spam

Watching a gripping game of Rugby League between West Tigers and St George I curiously grabbed my phone to check the Twitter stream. Looking for a shortcut to league tweets I checked trending topics–no league unfortunately but there was “tonga” trending because of the first game of the Rugby Union. So I checked it out. Now I have seen spam twitter profiles, been @spammed and have heard of direct mail spam. But had not seen such blatant pr0n spamming of a hashtag. Note #tonga …