Marc Stickdorn is an academic and author of This is Service Design Thinking so we were more than lucky to have him address the group. Stickdorn teaches to both design and business students.
Friends from out of town have often remarked to me that Sydney has a thriving digital scene. All the events I’ve attended, big and small, are organised by passionate people with a spirit of openness and sharing. Considering most meet-ups are free or under 10 bucks it’s pretty cheap compared to a conference ticket.
I love a good critique so I left the October Insight talk [web archive] featuring Dutch design duo Toko well sated. They reflected on their career; taking risks, both professional and personal (they moved their lives to Australia almost on a whim) and the state of the design industry.
The brief for the night from Australian Infront to Vince Frost was not to present a portfolio but to talk about something broader, deeper. Specifically, how has he stayed in business for such a long time? How has he stayed creatively relevant? How does he do this with a large team (30-35)?
Sebastian Chan on Museums for the Next Generation Part 3: Gaining staff acceptance of new initiatives
Over the course of this year I have worked on several service design projects for staff, so staff engagement has become a particular area of interest for me. My previous 2 posts have been on the talk I saw Sebastian Chan present at Australian Infront’s Insight series. Sebastian Chan has been the web manager at the Powerhouse Museum for a number of years, leading many innovative projects. Amongst them was the digitisation and publication of the entire museum collection which also allowed user generated tags. This and other projects have opened up domains previously held exclusively by curators. So, in the audience Q&A of his talk on Museums for the Next Generation I asked him:
I first saw Sebastian Chan speak at Web Direction on 2007. He presented on social tagging (“folksonomy”) projects at the Powerhouse museum. The first of these projects was the digitisation of electronic fabric swatches. After that the entire collection was digitised and published available for public classification. I saw him present at Australian Infront where he gave an update on these projects.
Museum experiences and the post web accord | Sebastian Chan on Museums for the Next Generation Part 1
Sebastian Chan on Museums for the Next Generation
The Powerhouse Museum and the in-house digital agency Chan has been heading within it have liberated the collection and extended the museum experience beyond exhibitions and museum walls. Sebastian Chan is head of Digital, Social and Emerging Technologies at the Powerhouse Museum, Sydney. I first saw him talk at Web Directions in 2007. Then he case studied social tagging projects and it was great to here how the initiatives have grown.
An interesting thing happens when the speakers at Social Media Club don’t hit their mark. The speakers were talking about engagement but they weren’t getting any. The error they made was misjudging their audience as amateurs who needed to be shown how it’s done. They should have known that this is an audience of social media marketers and consultants with years of experience under their belts.
It was a quality panel at the 10th Digital Citizens event moderated by the talented James Fridley @fridley:
Creative Sydney is about the people who make stuff, and make stuff happen: artists, designers, technology types, engineers, teachers, entrepreneurs, musicians, festival organisers and the list goes on. It had a mix of design, art, business and technology and was about the ideas that take off because they find an audience they resonate with.
The first Service Design Conference was held earlier this month in Sydney, organised by Steve Baty and Donna Spencer – the team behind UX Australia. It was one stream with 7 presentations in scenic Darling Harbour. It was nice to not have to scurry between rooms for multiple tracks and good to know I wasn’t missing out on anything. The attendees were a UX crowd, and all seemed to be practitioners within the service design space. There was only a brief mention about the differences between service design and experience design. Everyone there wasn’t about to be held up on semantics. All the speakers dove straight in to describe how they work and deliver as service design practitioners.