User centric change management

I had the privilege to work on a succession of projects relating to the staff experience at my time at Different. My colleague Christian LaFrance presented some of the learnings from these projects and a few others undertaken by the team at the recent Service Design Network Global Conference in Paris (28-30 October, 2012) and he has shared his presentation on Slideshare. Many of these projects involved a participatory design approach to achieve change that took employee needs into account and that was employee led.

WebDU 2012

It’s been a few years since my last webDU so this year’s conference was a reunion of sorts with familiar faces, friends and dear old colleagues. I should point out that as a daemonite alumni I was a guest, so yes I am biased and I do think this conference is awesome. The staging was great, the food better and the speakers stellar. Did I mention there was ice-cream?