The first Australian CXPA meet-up in Sydney (16/4/2013) was a breakfast session at Atlassian HQ with Cyrus Allen of Strativity as the MC. The special guest via a Google Hangout was CXPA and Temkin Group founder Bruce Temkin. He is also the creator of Forrester’s Customer Experience Index and Voice of Customer Award.
The event, held at the Sydney Town Hall 5 Feb 2013, was part of the City Talks series presented by the City of Sydney and UTS spotlight.
I never post such raw notes on this blog, but I thought, better raw than never tonight. I haven’t been to Mobile Monday in years, but spurred on by @roneo I went along.
I had the privilege to work on a succession of projects relating to the staff experience at my time at Different. My colleague Christian LaFrance presented some of the learnings from these projects and a few others undertaken by the team at the recent Service Design Network Global Conference in Paris (28-30 October, 2012) and he has shared his presentation on Slideshare. Many of these projects involved a participatory design approach to achieve change that took employee needs into account and that was employee led.
“The challenge is finding that niche and filling that content”
— Karla Courtney
Design Thinking Drinks is an event organised by Deborah Kneeshaw and sponsored by Thoughtworks. It’s on every couple of months and last week’s event attracted a big and curious crowd for Chris Vanstone design co-lead of The Australian Centre for Social Innovation (TACSI) and one of the founders of agency In With For.
There was wine, cheese, crackers, butcher’s paper and markers—obviously some audience participation was on the agenda at Groundbreaker [web archive]. This series has been instigated by U.Lab [web archive] out of the UTS design school. Each week will cover a topic related to collaboration, innovation and design practice. This week’s was crowd sourcing:
It’s been a few years since my last webDU so this year’s conference was a reunion of sorts with familiar faces, friends and dear old colleagues. I should point out that as a daemonite alumni I was a guest, so yes I am biased and I do think this conference is awesome. The staging was great, the food better and the speakers stellar. Did I mention there was ice-cream?
So the topic of the evening was meant to be Social media and the music industry but that’s not quite what we got.