The first Australian CXPA meet-up in Sydney (16/4/2013) was a breakfast session at Atlassian HQ with Cyrus Allen of Strativity as the MC. The special guest via a Google Hangout was CXPA and Temkin Group founder Bruce Temkin. He is also the creator of Forrester’s Customer Experience Index and VOC Award.
About the event
Part of the City Talks series presented by the City of Sydney and UTS spotlight.
The hash tag was the ever parochial #tbldownunder. The official ones were #sydcitytalk and #UTSengage
There were several introductions including Clover Moore’s rundown of the City’s contribution to supporting innovation which was quite impressive, and there were (too many) panelists, but everyone was there for Tim Berners-Lee.
He delivered his presentation with a frenetic energy. Was there a thread? A theme? Not quite, although his historical tech overview did turn into an invitation to contribute to code and be vigilant of those who seek to control our data and our privacy. I think an implied warning of proprietors who want to lock down devices too.
I never post such raw notes on this blog, but I thought, better raw than never tonight. I haven’t been to Mobile Monday in years, but spurred on by @roneo I went along.
I had the privilege to work on a succession of projects relating to the staff experience at my time at Different. My colleague Christian LaFrance presented some of the learnings from these projects and a few others undertaken by the team at the recent Service Design Network Global Conference in Paris (28-30 October, 2012) and he has shared his presentation on Slideshare. Many of these projects involved a participatory design approach to achieve change that took employee needs into account and that was employee led.
“The challenge is finding that niche and filling that content”
– Karla Courtney
Design Thinking Drinks is an event organised by Deborah Kneeshaw and sponsored by Thoughtworks. It’s on every couple of months and last week’s event attracted a big and curious crowd for Chris Vanstone design co-lead of The Australian Centre for Social Innovation (TACSI) and one of the founders of agency In With For.