Facebook, may I ask you to change one word in your user interface if I may?
Time and again I see requirements mixed with specifications. The rule of thumb taught to designers is that requirements shouldn’t specify or suggest the solution.
While I was a student I worked in retail. At one store we were encouraged (forgive me if you hate sales assistants) to ask open questions to invite conversation. It’s harder that it sounds. Years later while being trained in user research we were encouraged to ask why. Not only why, but as many whys as we could … and you know why … to get to the root cause, that deep fundamental driver of behaviour. Of course this too is not as easy as it sounds. Unless you’re a charming 5 year old asking why can sound pretty obnoxious and being asked why can make anyone feel quite defensive. I’m guessing advice like this has its roots in the famous 5 Whys, which I take to be a tool of analysis, not a script. If you disagree with anything here, or have more to add please say so in the comments.
Debriefing as soon as possible after your research encounter is vital. Push yourself beyond first impressions with these 10 questions.
I have a BUNCH of notes from books and articles I have read on design research. I had reason to revisit them all recently when I was writing a training course and thought to share them as a set of reference tools for others, you dear reader, and as a memory boost for me on our next field trip.
“the idea behind brainstorming is right. To innovate, we need environments that support imaginative thinking, where we can go through many crazy, tangential, and even bad ideas to come up with good ones. We need to work both collaboratively and individually. We also need a healthy amount of heated discussion, even arguing. We need places where someone can throw out a thought, have it critiqued, and not feel so judged that they become defensive and shut down. Yet this creative process is not necessarily supported by the traditional tenets of brainstorming: group collaboration, all ideas held equal, nothing judged.
There was wine, cheese, crackers, butcher’s paper and markers—obviously some audience participation was on the agenda at Groundbreaker [web archive]. This series has been instigated by U.Lab [web archive] out of the UTS design school. Each week will cover a topic related to collaboration, innovation and design practice. This week’s was crowd sourcing:
How HR can influence an innovative culture through selection and rewarding exploration over exploitation: Roger Martin talks ‘design thinking’
I love a good critique so I left the October Insight talk [web archive] featuring Dutch design duo Toko well sated. They reflected on their career; taking risks, both professional and personal (they moved their lives to Australia almost on a whim) and the state of the design industry.
The brief for the night from Australian Infront to Vince Frost was not to present a portfolio but to talk about something broader, deeper. Specifically, how has he stayed in business for such a long time? How has he stayed creatively relevant? How does he do this with a large team (30-35)?