At work we are currently making some fact sheets for a project to be distributed to both staff and customers so I am doing a scan for interesting info graphics at the moment. Was thinking of an illustrated brochure before I thought … seriously, who reads stuff anyways? The research showed that these customers didn’t read, didn’t read much or only read information they had previously collected at the very point before they had to apply it. Makes sense. So brochure may be out the door, but scannable graphic may be on the table.
This Thursday at Potts Point Emergency Architects Australia are holding a fundraising auction. Under the hammer will be works by both emerging and established photographers, including a work by Max Dupain.
I came across this video today made in 2008 by students from the IIT Institute of Design. It introduces design research and contextual inquiry and demonstrates what not to do when interviewing people. If your keen for tips on what makes or breaks a research session, its well worth watching.
Melis Senova began her presentation with this premise: if you interpret every choice as a design decision, you can look at your life as a designed experience. And concluded: if we all design our lives, can we design our industry?
John Johnston, Social Strategist of original Earth Hour strategy
The core of the original Earth Hour strategy was the combination of user generated content with brand assets that were licensed as open source. People, organisations and creative agencies took up the cause; the latter happy to have the opportunity to work with an open brief. Key lessons:
Bernard Salt and Rebecca Huntley were guests at the last Social Media Club earlier this month. They presented their research on how Gen x and Gen y represent themselves online. Two themes emerged in the research: superficiality and authenticity.
I put my juvenile interviewing skills to use by asking my friend and UX pro Dori Miller why she is planning to swim a double crossing of the English Channel. Thats right, Dori plans to swim to France and then back again and all for a good cause. Check out her answers to such probing questions as “Is peeing while you swim and getting that warm feeling the best thing that will happen to you on your epic challenge?” on her blog: Over the Bounding Main: Eriettas Top Ten Questions about Channel Swimming.
I will admit, when the evening began with everyone in the room passing the mike and giving their elevator pitch, I was worried. There were over 60 women in the room and, one by one, they shared their name, job, employ—in many cases their own small business—and their twitter handle. I feared it would take all night but in a few minutes it was over. I found the exercise creepy; there was something evangelical about it, but I succumbed and came to realise that this spirit of promotion and openness was at the heart of the event.
Service Design Drinks 5: Touch-point workshops and what role does the service designer play in implementation?
The talks couldn’t have been more different at this weeks service design drinks. Stephen Cox, Customer Experience Manager at Westpac opened the night with a presentation on touch-point workshops. Janna DeVylder from Meld Studios invited the audience to ponder whether the service designer has a role to play in the execution of projects. The first was a talk around design education, the second a discussion about design implementation.