Gmail, it used to be so fresh, so clean. Now tile ads.
Earlier this week Lauren Tan presented at Service Design Drinks on her university research paper. In it she looked at 2007 DOTT (Design of the Times, internet archive link, may not be complete site) design projects in the public and social space.
While I found myself agreeing in small parts to the speakers at last week’s Sydney Institute, I could not agree with the pessimistic views on politics on the web. The Sydney Institute is a forum for discussion on politics and current affairs. Despite it’s decidedly conservative leanings efforts are usually made to present a somewhat balanced debate when a panel format is employed. Except in the case of last week’s selection of speakers.
The evening began with a video, then an infographic. The speaker, Facebook evangelist Paul Borrud awarded generous prizes to reinforce the stats:
Usability war stories hit the news twice yesterday. The first report detailed a software project gone bad in NSW hospital emergency departments. Its worth reading for its examples of non-existent user research practices, and the clear failing to gather the requirements and define the business rules specific to the audience and environment the software was designed to operate in. One can only assume there was no quality assurance testing to boot.
Oh the shame! Check out my wall.
Matt Hogdson, awsome conference speaker, and writer of things IA and UX, and agile posted a blog about UCD. Intrigued I asked a question in the comments, and got a whole blog post as a response on getting stakeholders and users together in a workshop for co-design magic! Wow!
I always have an eye out for articles that comment on the effects of the internet age on the world. I was pointed to this thoughtful video of Canadian author Margaret Atwood speaking at an O’Reilly conference on the future of books in the e-age. She gives a historical perspective on the publishing industry as well as some interesting examples of self publishing.
Where have I been all this time that Design Thinking has been meeting? I have no context to this event, other than to say that more events were promised, which going by this week’s standard can only be an awesome thing.
The use of Facebook, Twitter and Youtube in the uprising of ordinary citizens in Egypt is a fascinating example of the role the internet is playing to rally sentiment and organise individuals into a powerful force for political change. But examples of the internet inhibiting change are evident within the context of the Australian media landscape and political reform agenda, argues George Megalogenis.
Service Design Drinks 8: Jeremy Walker, Service Design Innovation Coach, BT Financial Group, 17 January 2011
I have just come off the back of a service design project so Jeremy Walker’s presentation at Service Design Drinks 8, brought home more than a few familiar experiences. It also made me think back to my few years in sales—but more on that later. In a nutshell Jeremy argued:
- Mine the data available, your organisation is most probably ignoring it.