Productivity versus collaboration. Isolation versus distraction. The pros and cons of working from home and “telecommuting” were making the rounds last week with articles about Google and Yahoo policies. Google, despite enabling its users to collaborate remotely doesn’t favour the practise itself. The positions of these companies on the matter are summarised by Asher Moses and Ben Grubb with some additional research facts, stats and links. Here’s a sample:
Another book on toxic work culture and personality types to look out for:
- The Withholder
Speaking as a graduate of one, top schools teach you credentialing and ladder climbing. If you’re lucky, you might learn how to create a financial model or craft a solid argument. They don’t make you a great UX designer or programmer. Your passion for learning and gaining more and more experience are what make you great. The nights you stayed up until 5am coding make you great. Your love of building things makes you great.
The event, held at the Sydney Town Hall 5 Feb 2013, was part of the City Talks series presented by the City of Sydney and UTS spotlight.
I never post such raw notes on this blog, but I thought, better raw than never tonight. I haven’t been to Mobile Monday in years, but spurred on by @roneo I went along.
Debriefing as soon as possible after your research encounter is vital. Push yourself beyond first impressions with these 10 questions.
Bank of America sent a letter to each of its 270,000 employees with the simple message to “Be Nice”. This is after woeful customer satisfaction ratings. Is a letter enough? No, according to Customer Experience consultant Colin Shaw of Beyond Philosophy who stresses the need in the story for matching incentives and guidelines for how much time managers spend with customers and in branches. Apparently a more comprehensive plan to address customer satisfaction performance is to follow.