… There are benefits to rudeness … that is, for those who perpetrate it. In a study conducted by a trio of American universities last year, it was discovered that rude men earn 18 per cent more than “agreeable” men, while rude women earn 5 per cent more than nice women.
The study comprised 10,000 workers over a period of 20 years, and it concluded that one explanation for the salary difference is that rude people tend to be more forceful during salary negotiations. The result? They get what they want.
A combination of transparency, skill, pride and fun has seen OBS named among the nation’s 10 most desirable workplaces each year since the BRW awards began in 2009.
A great read on employee satisfaction – how to measure it, achieve it and the correlation to customer NPS.