Working for a customer experience consultancy, as I do, I am always on the look out for stories about customer activism or advocacy — so I was very interested in this story on the SMH about the influence of a customer in the removal of soft porn content from the Telstra BigPond service. Except it wasn’t quite the story I had read in the Saturday paper, which I have quaintly photographed and included for you below.
It’s not that this particular article in interesting — its that articles like this are appearing more and more often: “Stop Working More Than 40 Hours a Week” via Inc.com
No new facts or research in this article. Just more evidence of a trend to discourage long working hours to promote productivity.
Firms are holding training sessions to teach employees the basics of what’s known as visual note taking. Others, like vacation-rental company HomeAway Inc. and retailer Zappos, are hiring graphic recorders, consultants who sketch what is discussed at meetings and conferences, cartoon-style, to keep employees engaged.
via Managing Distraction: How and Why to Ignore Your Inbox – Forbes
I was happy to be followed by @bilsel on Twitter, the creator of a new document collaboration tool, Clinked. It is designed to encourage collaboratio and comments and very importantly — sign off. I have worked in places that rely on seperate change logs for document edits. Its a punishing and clumsy workflow. This tool seems to solve that problem at least. One to experiment with in the near future.
So thinks Nick Bilton in an opinion piece blaming comfort on the lack of mobile innovation at Facebook and Google
The great team at Behance have delivered another thoughtful piece inviting us to consider, or perhaps even audit how we work.
How HR can influence an innovative culture through selection and rewarding exploration over exploitation: Roger Martin talks ‘design thinking’
Standing while you work? It’s called “activity based working” and it’s happening right now at Australian Banks
My previous post included an image of a standing desk at Faceboook HQ, and a while ago I posted a story about a seemingly wacky treadmill desk. What I thought was a fringe trend of tech firms has hit the mainstream at Sydney’s Commonwealth Bank headquarters as well as Macquarie Group, GPT Group and Jones Lang LaSalle, Jonathan Swan of the SMH reports.