Dear SMH – just fix your search engine why don’t you

Working for a customer experience consultancy, as I do, I am always on the look out for stories about customer activism or advocacy — so I was very interested in this story on the SMH about the influence of a customer in the removal of soft porn content from the Telstra BigPond service.  Except it wasn’t quite the story I had read in the Saturday paper, which I have quaintly photographed and included for you below.

Document collaboration

I was happy to be followed by @bilsel on Twitter, the creator of a new document collaboration tool, Clinked. It is designed to encourage collaboratio and comments and very importantly — sign off. I have worked in places that rely on seperate change logs for document edits. Its a punishing and clumsy workflow. This tool seems to solve that problem at least. One to experiment with in the near future.

Standing while you work? It’s called “activity based working” and it’s happening right now at Australian Banks

My previous post included an image of a standing desk at Faceboook HQ, and a while ago I posted a story about a seemingly wacky treadmill desk. What I thought was a fringe trend of tech firms has hit the mainstream at Sydney’s Commonwealth Bank headquarters as well as Macquarie Group, GPT Group and Jones Lang LaSalle, Jonathan Swan of the SMH reports.