product mavens snippets

My first Product Mavens found me the loveliest, warmest bunch in Sydney. I am  curious about product management in those areas where it crosses over into UX which is why I am interested in this group. So often UXers come across marketers and product managers as stakeholders yet I am not sure we always talk the same language. The topics last week focused on the marketing terrain and social media marketing at that. Presentations came from Enjel Phoon, a lawyer whose firm recruited on twitter, the developer and entrepreneur behind product marketplace Blue Parcel, and PR consultant Roger Christie.

Sebastian Chan on Museums for the Next Generation Part 3: Gaining staff acceptance of new initiatives

Over the course of this year I have worked on several service design projects for staff, so staff engagement has become a particular area of interest for me. My previous 2 posts have been on the talk I saw Sebastian Chan present at Australian Infront’s Insight series. Sebastian Chan has been the web manager at the Powerhouse Museum for a number of years, leading many innovative projects. Amongst them was the digitisation and publication of the entire museum collection which also allowed user generated tags. This and other projects have opened up domains previously held exclusively by curators. So, in the audience Q&A of his talk on Museums for the Next Generation I asked him:

Sebastian Chan on Museums for the Next Generation Part 2: Do tag lists get unwieldy over time?

I first saw Sebastian Chan speak at Web Direction on 2007. He presented on social tagging (“folksonomy”) projects at the Powerhouse museum. The first of these projects was the digitisation of electronic fabric swatches. After that the entire collection was digitised and published available for public classification. Recently I saw him present and got an update on these projects.

Museum experiences and the post web accord | Sebastian Chan on Museums for the Next Generation Part 1

Sebastian Chan on Museums for the Next Generation

The Powerhouse Museum and the in-house digital agency Chan has been heading within it have liberated the collection and extended the museum experience beyond exhibitions and museum walls.  Sebastian Chan is head of Digital, Social and Emerging Technologies at the Powerhouse Museum, Sydney. I first saw him talk at Web Directions in 2007. Then he case studied social tagging projects and it was great to here how the initiatives have grown.

Twitter hashtag spam

Watching a gripping game of Rugby League between West Tigers and St George I curiously grabbed my phone to check the Twitter stream. Looking for a shortcut to league tweets I checked trending topics–no league unfortunately but there was “tonga” trending because of the first game of the Rugby Union. So I checked it out. Now I have seen spam twitter profiles, been @spammed and have heard of direct mail spam. But had not seen such blatant pr0n spamming of a hashtag. Note #tonga …

Considering customer efficiency in experiences

There’s efficiency and there’s experience. Last month I published an article for UX Mag on the subject of customer efficiency. It opens with a story about the Melbourne trams. It’s conductors were replaced by machines in an efficiency drive. However the efficiency of customers and of the service required consideration around tasks beyond ticket purchase. Conductors served a multitude of customer needs but in the narrow assessment of their use they were deemed redundant.

Sign up to the Company Customer Pact by Get Satisfaction

Having worked for a company behind open source software, I know how important community conduct is, on forums and other channels. In fact it was something that Geoff, as FarCry product evangelist had to (and I’m sure still does) moderate closely. This interaction between products and users is vital in fostering closer relationships between companies and customers, feature improvements and product innovation.