Service Design Drinks 9: Lauren Tan on social design in the UK 22 March 2011

Guardian infographic on public expenditure. “For 670 billion pounds, there must be a space for design there” — Lauren Tan

Earlier this week Lauren Tan presented at Service Design Drinks on her university research paper. In it she looked at 2007 DOTT (Design of the Times, internet archive link, may not be complete site) design projects in the public and social space.

Sydney Institute: Political Abuse and the Web 15 March 2011

Tom Switzer addresses the audience at the Sydney Institute

While I found myself agreeing in small parts to the speakers at last week’s Sydney Institute, I could not agree with the pessimistic views on politics on the web. The Sydney Institute is a forum for discussion on politics and current affairs. Despite it’s decidedly conservative leanings efforts are usually made to present a somewhat balanced debate when a panel format is employed. Except in the case of last week’s selection of speakers.

Usability in mainstream news

Usability war stories hit the news twice yesterday. The first report detailed a software project gone bad in NSW hospital emergency departments. Its worth reading for its examples of non-existent user research practices, and the clear failing to gather the requirements and define the business rules specific to the audience and environment the software was designed to operate in. One can only assume there was no quality assurance testing to boot.