Service Design Drinks 8: Jeremy Walker, Service Design Innovation Coach, BT Financial Group, 17 January 2011
I have just come off the back of a service design project so Jeremy Walker’s presentation at Service Design Drinks 8, brought home more than a few familiar experiences. It also made me think back to my few years in sales—but more on that later. In a nutshell Jeremy argued:
- Mine the data available, your organisation is most probably ignoring it.