an experience designer and consultant working in Sydney. I follow a user centred and participatory design approach to create and improve digital, physical, service, work and change management experiences. Read more
involves design research, user testing, wireframing, workshop facilitation or training to deliver design, strategy, tools, experience models and product roadmaps.
I write about the web, design practice and report back on UX, digital and service design related meet-ups that I go to. Thanks for stopping by.
OK so this might start sounding like an advertorial real quick. I organised a 28 Degrees Master Card to use as my travel money card after reading Choice Magazine’s 2012 awards. Seems like they want to retain that customer mantle. My last email from them included a message that they will illuminate the consequences of only paying minimal monthly repayments on credit card balances.
Facebook, may I ask you to change one word in your user interface if I may?
The first Australian CXPA meet-up in Sydney (16/4/2013) was a breakfast session at Atlassian HQ with Cyrus Allen of Strativity as the MC. The special guest via a Google Hangout was CXPA and Temkin Group founder Bruce Temkin. He is also the creator of Forrester’s Customer Experience Index and VOC Award.
