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    Hi, I'm Eri

    a design manager and human centred designer from Sydney. I follow a user-centred and participatory design approach to create and improve products and services.

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    The work I do

    starts with research. This understanding of the needs, goals, and behaviour of customers informs strategy, road maps, and requirements to deliver experiences that solve obvious and less obvious problems.

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    I write about design practice, work, leadership, and report back on user experience, design thinking, and service design meet-ups that I go to. Thanks for stopping by.

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